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Privacy policy

We provide you with this Privacy Policy in order to inform you in detail about how we process your personal data and protect your privacy and the information you provide us with.

If, in the future, we make changes to this Privacy Policy, we will notify you via this website or by other means so that you are aware of the new privacy conditions that have been adopted.

Below, we provide information in the form of questions and answers about the conditions under which our organisation processes your personal data:

Who is responsible for processing your data?

  • Identity: PROYECTOS AMPERALIA S.L.U, operating under the brand name AMPERALIA. Tax ID Number: B09949066
  • Postal address: Paseo de la Universidad 36, Castellón, Postal Code 12006.
  • Telephone: 647655459
  • Email: administracion@amperalia.com

What categories of personal data will AMPERALIA process from customers and users (potential customers) and what is its origin?

The personal data that Amperalia will process from customers and users to carry out the purposes stated in this Privacy Policy are detailed below.
Given that Amperalia will not always use all data for all purposes, throughout this Privacy Policy we indicate the type of personal information we will use in each case:

  • Personal data collected directly from Users or Customers includes all data that you provide us directly through a web or physical form, voice recording, email or post, or data included in the General Terms and Conditions or other Contract documents, or data collected during the contracting process, as well as any other data you may provide during the contractual relationship. In this regard, you guarantee that all the data you provide to Amperalia is correct, complete, accurate, duly updated, owned by you or that you are authorised to transfer it:
    • Identification and contact details: full name, ID number, address, telephone number, and email address.
    • Economic and financial data.
    • Sociodemographic data.
  • Personal data collected through third parties is all data that, if there is a legitimate basis for doing so, Amperalia obtains through other entities:
    • Solvency data: from credit information systems, which provide information on outstanding debts with other entities.
    • In addition, Amperalia obtains data on potential customers from third-party companies that are duly authorised to provide such data for commercial purposes.

During the term of the contractual relationship, the Customer may delegate communications with Amperalia to another person (provided that prior consent is given). Amperalia may then process their data. In this regard, the user undertakes to inform all such persons of the provisions set out herein regarding data protection.

Why do we process your personal data?

Tratamos los datos personales que nos facilite con los siguientes fines:
Tratamiento de datos de clientes y usuarios: Amperalia informa al Usuario o Cliente, o al representante legal de éste cuyos datos personales pueda facilitar durante la relación contractual, que tus datos serán tratados por esta entidad para las siguientes finalidades y conforme a las siguientes bases legitimadoras:

  • Management of your quote request: The basis for this processing is the adoption of pre-contractual measures, with the processing of the data being necessary for the stated purpose, as otherwise it would not be possible to prepare a quote properly. For this activity, we will process your identification, contact and financial data.
  • Management of the contractual relationship between us and the Customer: Development, control and maintenance of the contractual relationship, contact, billing, collection and debt management, customer service and complaint management, and completion of any procedures necessary for the proper provision of the contracted services. The provision of data for this purpose by our customers is mandatory, otherwise the contract cannot be fulfilled. The legal basis for this processing is the execution of the contractual relationship, the processing being necessary to maintain the contractual relationship, otherwise the object of the contract cannot be fulfilled. The legal basis for this processing is the performance of the contractual relationship, as the processing is necessary to maintain the contractual relationship and the purpose of the contract cannot be fulfilled otherwise. For this activity, we will process your identification, contact and financial data.
  • Compliance with accounting, legal, tax and administrative obligations. This processing is necessary for Amperalia to comply with the legal obligations that may arise from the contractual relationship, including data protection rights, and it would not be possible to comply with these obligations otherwise. The legal basis for this processing is compliance with a legal obligation. For this activity, we will process your identification, contact and financial data.
  • Assessment of the customer’s creditworthiness and credit risk by consulting files relating to non-compliance with financial obligations. In order to process your application, Amperalia will process the information provided by the Customer, which we obtain from consulting internal files (belonging to Amperalia) and creditworthiness files, all with the aim of verifying and assessing the creditworthiness and credit risk that the contract may generate. Amperalia will consult the aforementioned creditworthiness files, always in accordance with the guarantees established by personal data protection regulations. Based on these consultations, Amperalia may take decisions that significantly affect the Customer, which may result in the decision not to contract the requested product with the Customer or to make its validity conditional on the provision of a payment guarantee. All of the above will be carried out in accordance with the risk estimated by Amperalia and the credit rating resulting from the analysis of the information obtained. For this activity, we will process your identification, contact, sociodemographic, and economic data. The legal basis for this data processing is the legitimate interest of Amperalia, which is considered to prevail in accordance with the provisions of Article 20 of the LOPDgdd.
  • Credit information systems and Risk Information Centre. Under the protection of Amperalia’s legitimate interest, which is considered to prevail in accordance with the provisions of the previous paragraph, in the event of non-payment by the Customer, and in the event of a certain, due and payable debt, your data may be communicated to files on non-compliance with monetary obligations, solely for the purpose of preventing fraud in contracting. This processing will fully comply with the provisions of data protection regulations in relation to credit information systems. For this activity, we will process your identification, contact, sociodemographic, and financial data.